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CONTACT US

Your complete satisfaction is important to us. Contact us today to learn more about new Cadillac vehicles, financial services and more.

EMAIL

Service Hours:

Mon-Fri: 8am-9pm EST

Sat: 9am-9pm EST

Sun: Closed

24/7 ROADSIDE ASSISTANCE

VIA ONSTAR

If your Cadillac has an active OnStar subscription, you can simply press the blue button for roadside assistance.

VIA PHONE

1-800-224-1400

MESSAGE US

Your complete satisfaction is important to us, and we’re here to help.

Monday - Friday: 8 am to Midnight EST

Saturday: 9 am to Midnight EST

Sunday: 11 am to Midnight EST

PHONE

FOR OWNER’S ASSISTANCE

Service Hours:

Monday - Friday: 8am – 9pm EST
Saturday: 8am – 7pm EST
(CLOSED SUNDAYS)

Phone Number:

Inside the U.S.: 1-800-333-4223

Inside Canada: 1-888-446-2000

International Inquiries: 1-905-644-4112

Make sure you have the following information available:

  1. Your Vehicle Identification Number (VIN)
  2. Dealership name and location
  3. Vehicle delivery date
  4. Current mileage

FOR ASSISTANCE WITH NEW VEHICLE PROMOTIONS OR INCENTIVES

Phone Number:

Inside the U.S.: 1-800-333-4CAD

Inside Canada: 1-888-446-2000

International Inquiries: 1-905-644-4112

FOR OWNER CENTER ONLINE ASSISTANCE

Hours:

Monday - Friday: 8am – 9pm EST
Saturday: 8am – 7pm EST

(CLOSED SUNDAYS)

Phone Number:

Toll-free number: 1-800-694-6546

FOR AUTO PARTS WARRANTY ASSISTANCE

Phone Number:

1-800-458-8006

FOR FINANCIAL SERVICES ASSISTANCE

Service Hours:

24 hours a day, 7 days a week

Buy Power Card?:

1-800-460-2845

GM Extended Family Card Application:

1-800-460-2845

GO TO GM FINANCIAL

MAIL

FOR GENERAL QUESTIONS AND COMMENTS?

IN THE UNITED STATES

Cadillac Customer Assistance Center

P. O. Box 33169

Detroit, MI 48232-5169

IN CANADA

GM of Canada

1908 Colonel Sam Drive

Oshawa, Ontario

L1H 8P7, Canada

Mail Code 163-005

FOR AUTO PARTS WARRANTY QUESTIONS

INTERNATIONALLY

Certified Service Limited Lifetime

Parts Warranty

P. O. Box 441520

Detroit, Mi

48232-5169


YOUR VIRTUAL CADILLAC SHOWROOM AWAITS

Cadillac Live is a real-time, one-on-one virtual showroom that allows you to speak to a Live ambassador through a one-way video chat and can help guide you through key vehicle features and specifications.

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STILL NEED HELP?


You can visit the FAQ page to find answers to our most frequently asked questions or reach out to a dealer to discuss it in person.

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment.?Click here to see all Cadillac vehicles’ destination freight charges.

  • Functionality varies by model. Full functionality requires compatible Bluetooth? and smartphone, and USB connectivity for some devices.

  • Read the vehicle’s owner's manual for important feature limitations and information.

  • Vehicle user interface is a product of Apple? and its terms and privacy statements apply. Requires compatible iPhone? and data plan rates apply. Apple CarPlay is a trademark of Apple, Inc. Siri, iPhone and Apple Music are trademarks of Apple, Inc, registered in the U.S. and other countries.

  • Vehicle user interface is a product of GoogleTM and its terms and privacy statements apply. Requires the Android Auto app on Google Play and a compatible AndroidTM smartphone. Data plan rates apply. You can check which smartphones are compatible at g.co/androidauto/requirements. Android Auto is a trademark of Google LLC.

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment

  • Functionality is subject to limitations and varies by vehicle, infotainment system, and location. Select service plan required. Certain Alexa Skills require account linking to use. Amazon, Alexa and all related logos and motion marks are trademarks of Amazon.com, Inc. or its affiliates. See onstar.com for additional details.

  • The system wirelessly charges one compatible mobile device. Some phones have built-in wireless charging technology and others require a special adapter/back cover. To check for phone or other device compatibility, see my.cadillac.com/learn or consult your carrier.

  • Read the vehicle's owner's manual for important feature limitations and information.

  • Even while using the Super Cruise driver assistance feature, always pay attention while driving and do not use a hand-held device.? Visit cadillacsupercruise.com for compatible highways and more information.? Requires properly equipped vehicle, active Super Cruise subscription, working electrical system, cell reception, and GPS signal.

  • Safety or driver-assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. The driver should remain attentive to traffic, surroundings and road conditions at all times. Visibility, weather and road conditions may affect feature performance. Read the vehicle Owner’s Manual for more important feature limitations and information.

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